FAQ
Questions we get asked
- How do I know the product information is accurate?
- Every product page reads from our formulation catalog at the moment you load it. If an ingredient list, serving size or allergen note isn't published there, it doesn't appear here — we never fill gaps with estimates.
- Can the concierge tell me what to take for a health condition?
- No. The concierge talks about routines, lifestyle goals and what our formulations contain. It won't diagnose anything, discuss treating a condition, or advise on medication. For anything health-related, please talk with your own healthcare professional.
- How do I avoid an ingredient or allergen?
- Enter what you want to avoid in the pack builder before running the formulation review — it checks your selections against our live rules and tells you what it flagged. You can also read the allergen section on any catalog page.
- What is a pill count, and what do AM and PM mean?
- Pill count is how many pills of that formulation go into a sachet. AM puts it in your morning sachet, PM in your evening sachet, and BOTH places it in each — so a 2-pill BOTH selection means two pills twice a day.
- When is my pack made?
- After you order. Nothing is pre-bagged: your sachets are filled to your selections and dated, then shipped to you.
- Can I change my pack later?
- Yes. Rebuild it whenever your routine changes and the next fill follows your new selections.
- Are these products regulated as medicines?
- No. They are dietary supplements, which are regulated as foods rather than drugs. See our supplement disclaimer for the full statement.
Disclaimer: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.